Privacy Policy

Your privacy is important to us. It is Shama's policy to respect your privacy regarding any information we may collect from you across our website. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

We may update this policy from time to time; the latest version will always be on this page. By using this website you agree to the collection and use of your information as described here.

What we collect

  • Your name
  • Contact information, including email address, phone number and delivery address
  • Order and payment details (card payments are handled by our secure payment provider — we do not store full card numbers)
  • Demographic information such as postcode, preferences and interests
  • Other information relevant to customer surveys and/or offers
  • Technical information collected through cookies (see below)

What we do with the information we gather

We use this information to process and deliver your orders, provide customer service, keep internal records and improve our products and website. If you have agreed to receive marketing, we may send you emails or messages about new products, special offers or other information we think you may find interesting — you can unsubscribe at any time. We may also contact you for market research.

We share information only with service providers who help us run our business — such as payment processors, couriers, website hosting and email providers — and only as needed for them to do so. Some of these providers may store data outside Australia.

Security

We are committed to keeping your information secure. We have put in place suitable physical, electronic and managerial procedures to safeguard the information we collect online.

How we use cookies

A cookie is a small file placed on your device that helps a website remember you. We use cookies to keep items in your cart, keep you logged in, and understand how our website is used so we can improve it. You can choose to accept or decline cookies in your browser settings, but declining them may stop parts of the website (such as the cart) from working.

Cookies we use

  • woocommerce_cart_hash, woocommerce_items_in_cart — remember the contents of your cart.
  • wp_woocommerce_session_* — links your cart and checkout to your visit.
  • wordpress_logged_in_*, wordpress_sec_* — keep you logged in to your account.
  • wordpress_test_cookie — checks that your browser accepts cookies.
  • woocommerce_recently_viewed — remembers products you have recently viewed.
  • Our payment provider and any analytics tools may set their own cookies, as described in their privacy policies.

Links to other websites

Our website may contain links to other websites. Once you leave our site, we have no control over those websites and are not responsible for the privacy of any information you provide there. Please read the privacy policy of the website in question.

Controlling your personal information

You can opt out of marketing at any time by using the unsubscribe link in our emails or by contacting us. We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

You can ask for a copy of the personal information we hold about you, or ask us to correct it, by contacting us on +61 449 933 334. We will respond within a reasonable time.

Complaints

If you have a concern about how we have handled your personal information, please contact us first and we will do our best to resolve it. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.