Returns, Exchange & Refund

Return

We hope you love what you have ordered! But just in case you are not 100% satisfied, we have made returns easy.

  • Article(s) purchased online are eligible for a return within 30 days of delivery.
  • You must have proof of purchase, and items must be returned in their original packaging, unworn, unwashed, undamaged and unaltered, with all brand and product labels/tags attached.
  • Discounted products are not eligible for change-of-mind returns.
  • Fragrances, accessories and footwear are not eligible for change-of-mind returns.
  • Shama covers return shipping costs if the item you received is damaged, faulty or incorrect. For change-of-mind returns, the customer pays the return shipping.
  • To start a return, contact customer service on +61 449 933 334 with the item(s) you would like to return and the reason.

Exchange

  • Article(s) purchased online are eligible for an exchange within 30 days of delivery.
  • You must have proof of purchase, and items must be in their original packaging, unworn, unwashed, undamaged and unaltered, with all brand and product labels/tags attached.
  • Discounted products are not eligible for change-of-mind exchanges.
  • Fragrances are not eligible for change-of-mind exchanges.
  • To request an exchange, contact customer service on +61 449 933 334 with the item(s) you would like to exchange and the reason.

Refund

For change-of-mind returns that meet the conditions above, we offer store credit (a voucher) for the value of the item(s).

If an item is faulty, damaged, not as described or does not match its product specifications, you are entitled to a repair, replacement or refund to your original payment method, as required by the Australian Consumer Law.

Your rights

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits those rights.