FAQs

Once your order is placed, you will receive a confirmation by email (and SMS where available) with your order number, the order details and the amount to pay. For any concerns, please call or WhatsApp us on +61 449 933 334.

Once your order is confirmed, you can check its status by logging in to My Account on our website and opening your orders.

To avoid any confusion, we don't take orders over the phone. If you need help placing an order, message us on WhatsApp on +61 449 933 334 and we will guide you through it.

Unfortunately, items can't be added once an order has been placed. You are welcome to place a new order for anything you missed.

Please contact us on +61 449 933 334 (call or WhatsApp) within 30 minutes of placing your order and we will cancel it for you. After that, your order may already be in processing and we may not be able to cancel it.

We accept the payment methods shown at checkout, such as credit and debit cards.

There are no hidden charges. The price shown for each product is the final price you pay, plus any delivery charge, which is shown at checkout before you pay.

If your order is cancelled within the cancellation window, your payment will be refunded to your original payment method, usually within 3–5 business days depending on your bank.

We are sorry for the inconvenience. An order may be cancelled if the product has sold out, or if there was an error in the price or product information. If we cancel your order, any payment you made will be refunded in full.

The estimated delivery time is 5–7 business days, excluding public holidays. Delivery times may vary depending on your location and our courier partner.

Sometimes we send an order in more than one parcel — the rest of your items are likely still on their way. If you are unsure, contact us on +61 449 933 334 with your order number and we will check for you.